Collision center FAQs at European Motorcars

We Work Directly with Your Insurance Company

Let us take the stress out of the claims process. At EMC Collision Center, we’ve built strong working relationships with nearly every major auto insurance provider. Our experienced team knows how to navigate the paperwork and “cut through the red tape” to ensure your repair process is as smooth and efficient as possible.

Understanding Repair Estimates

Differences between repair estimates are common—sometimes a lower estimate may not cover all the necessary work. If you’re unsure why one estimate varies from another, just ask one of our knowledgeable associates. We’re here to help you understand every detail.

Safety First—Don’t Drive a Damaged Vehicle

If your car is unsafe to drive due to damage, please don’t take the risk. We’re happy to arrange towing directly to our repair facility for your convenience and peace of mind.

Insurance Estimates Made Easy

Some insurance companies may ask you to submit a virtual estimate using photos, visit a drive-in claims center, or have an appraiser inspect your vehicle in person before repairs begin. You have options: you can complete these steps yourself, or simply leave your car with us and request that the insurance company send an appraiser to our location.

At EMC Collision Center, we work closely with all major insurance providers and maintain open communication to keep them informed of all necessary work and repairs on your vehicle—making the process smooth and hassle-free for you.

Your Car. Your Choice.

You have the legal right to choose the collision repair center that works on your vehicle—your insurance company cannot require you to use a specific shop. While they may recommend a reputable facility, you are free to choose the one you trust.

EMC Collision Center is proud to be a recommended and trusted partner with many major insurers—and more importantly, with our customers.

Flexible Payment Options for Your Convenience

We gladly accept Visa, MasterCard, Discover, and American Express.

We also accept insurance payments, as well as personal and business checks with prior approval.

Expert Repairs You Can Trust

Choose a repair center equipped with advanced unibody repair equipment and certified technicians. At EMC Collision Center, all our technicians receive ongoing I-CAR training to stay current with the latest repair techniques and technology—ensuring your vehicle is in expert hands.

Why Choose Our Collision Repair Center?

When it comes to collision repair, make sure you choose a center equipped with advanced tools and systems to properly remove and reinstall frame, suspension, engine, and drivetrain components — plus all other essential repairs. At EMC Collision Center, we use the latest equipment and have the specialized training needed to restore your vehicle to its exact factory specifications.

Collision Repairs Backed by a Limited Lifetime Warranty

Absolutely. We stand behind our work with an industry-best warranty that protects you for as long as you own your vehicle. It’s our way of giving you complete confidence in the quality of our repairs—and peace of mind long after you leave our facility.

Need a Rental? We've Got You Covered.

Ask us to pre-arrange a rental vehicle in advance of your appointment—we’ll have it ready when you drop off your car. Thanks to our ongoing partnership with Enterprise Rent-A-Car, we can seamlessly coordinate a replacement rental for you on the spot.

Let us know in advance, and we’ll take care of the rest.

Great People. Honest Service. No Pressure.

At the heart of everything we do is a commitment to transparency and trust. We take the time to explain the work we’ve done and why it matters—no pressure, no confusion. Our friendly advisors are here to educate and guide you, so you can make informed decisions when the time is right.

Give us a chance—we’re confident you won’t be disappointed.