Service & parts FAQs at European Motorcars
Your Questions Answered by Middletown’s Trusted Service & Parts Experts
At European Motorcars, we know vehicle maintenance and repairs can raise a lot of questions. Whether you’re in for routine service or searching for the right OEM part, our goal is to make the process clear, straightforward, and stress-free. Below are answers to some of the most common questions we hear from our service and parts customers.
What cars do you work on?
Whether you drive a dependable daily commuter or a high-performance luxury vehicle, our expert technicians are equipped to handle it all. We proudly service all major brands, including:
Acura, Cadillac, Chevrolet, Dodge, Ford, Genesis, GMC, Honda, Hyundai, Infiniti, Jeep/Ram, Kia, Mazda, Nissan, Subaru, and Toyota.
Looking for specialized care? We’re also highly experienced with premium and European makes such as:
Alfa Romeo, Audi, BMW, Land Rover, Lexus, Mercedes-Benz, MINI, Porsche, Volkswagen, and Volvo.
No matter what you drive, you can count on us for trusted repairs, routine maintenance, and exceptional customer service.
Can you order Parts?
Parts Ordering Made Easy
Our experienced staff can order any part your vehicle needs. Whether you prefer Genuine Manufacturer Factory (OEM) Parts or quality Aftermarket Replacement Parts, we have the ability to source them quickly and conveniently for you.
How does the getting my car fixed process work?
Contact Us Anytime
Just a simple phone call or email is all it takes. Our advisors will listen to your situation and provide the right support. Whether you need our shuttle service, towing assistance, or prefer to drop off your car, we’ll work around your schedule to make it easy for you.
How do I know the problem will get fixed?
Advanced Diagnostics for Faster, Accurate Repairs
We’ve invested heavily in the latest diagnostic equipment to quickly identify issues and get your vehicle repaired right the first time. That means less waiting and fewer return visits—so you can get back on the road with confidence.
Do you accept walk-ins?
We're Here When You Need Us
While scheduling an appointment is always the best way to guarantee timely service, we understand life doesn’t always go as planned. That’s why we gladly accept walk-ins whenever availability allows.
No matter how you arrive—scheduled or spontaneous—you’ll receive the same dedicated service and attention. Your time matters, and we treat every customer with top priority.
Do you offer rental cars?
Need a Rental? We've Got You Covered.
Ask us to pre-arrange a rental vehicle in advance of your appointment—we’ll have it ready when you drop off your car. Thanks to our ongoing partnership with Enterprise Rent-A-Car, we can seamlessly coordinate a replacement rental for you on the spot.
Let us know in advance, and we’ll take care of the rest.
What forms of payment are accepted?
Flexible Payment Options for Your Convenience
We gladly accept Visa, MasterCard, Discover, and American Express.
We also accept insurance payments, as well as personal and business checks with prior approval.
Why should I come to you?
Great People. Honest Service. No Pressure.
At the heart of everything we do is a commitment to transparency and trust. We take the time to explain the work we’ve done and why it matters—no pressure, no confusion. Our friendly advisors are here to educate and guide you, so you can make informed decisions when the time is right.
Give us a chance—we’re confident you won’t be disappointed.